By Humanitarian Accountability Partnership
The HAP regular is the 1st certifiable common to be constructed which measures humanitarian responsibility and caliber administration. This authentic usual has been constructed by way of the sphere, for the field, and permits the construction of a administration procedure to enforce appropriate practices, codes, humanitarian ideas, and inner missions.
This advisor and its accompanying CD-ROM will supply managers operating in improvement with every little thing they should learn about the traditional, the certification approach, and imposing the normal. functional and obtainable, the advisor may also help make sure that attaining certification is an a possibility aim for either huge and small businesses.
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Extra resources for A Guide to the HAP Standard: Humanitarian Accountability and Quality Management
Thus, Peter Drucker’s formulation of what constitutes quality could be paraphrased for humanitarian agencies as follows: disaster survivors appreciate only what is of use to them and gives them value. Nothing else constitutes humanitarian quality. The HAP Standard therefore defines a humanitarian quality management system as a ‘designated set of processes that enable continual improvement in an agency’s performance in meeting the essential needs and respecting the dignity of disaster survivors’.
2 Interview humanitarian partners to confirm awareness of agency’s humanitarian accountability framework. Benchmarks for the HAP Standard (1) Working with partners An agency working with humanitarian partners is required to: • ensure that its partners are aware of, and understand, the agency’s humanitarian accountability framework • show that it has a strategy for supporting and strengthening the capacity of its partners to apply the HAP Principles of Accountability and Principles for Humanitarian Action (the guidance on good practices below gives further advice on what such a strategy should contain).
Similarly, its humanitarian quality management system may be an element in its overall corporate or organisational quality management system. Benchmark 1 requires that an agency prepares a humanitarian accountability framework (as explained in Chapter 2 under the qualifying norms) and puts this into practice through its quality management system. The implementation plan or strategy 46 Benchmarks for the HAP Standard (1) included in the framework should cover every aspect of the ‘plan–do–check–act’ quality assurance cycle (see Annex 3, Tool 6: Plan–do–check–act).
A Guide to the HAP Standard: Humanitarian Accountability and Quality Management by Humanitarian Accountability Partnership